Kindly note, as a general rule All orders placed will initially be subject to a estimated lead time of ± 10 - 15 Business days.
However, should there be stock available for ALL the items you have ordered, your order will be dispatched as soon as your funds reflect in our account.
Should you not receive an order completed email in the first 3-4 days after placing your order, this means that your order is in the manufacturing phase & will be shipped to you as soon as your order is completed - Subject to ± 10 - 15 Business days.
Manufacturing:
Manufacturing is an ongoing process and orders are allocated as products become available - on a first come first serve basis. Once you place your order you will be added to the orders list.
Courier Service:
Please also allow a time of ± 3 (three) Business days for road freight - (if applicable) - For Outlaying / Remote areas this may increase.
However, should there be stock available for ALL the items you have ordered, your order will be dispatched as soon as your funds reflect in our account.
Should you not receive an order completed email in the first 3-4 days after placing your order, this means that your order is in the manufacturing phase & will be shipped to you as soon as your order is completed - Subject to ± 10 - 15 Business days.
Manufacturing:
Manufacturing is an ongoing process and orders are allocated as products become available - on a first come first serve basis. Once you place your order you will be added to the orders list.
Courier Service:
Please also allow a time of ± 3 (three) Business days for road freight - (if applicable) - For Outlaying / Remote areas this may increase.
HOW DOES DELIVERY WORK?
We offer free delivery on Braai and Fireplace units to all main centres in South Africa. Deliveries are done Monday to Friday between 8am and 5pm.
Some major towns also qualify for free delivery and will be indicated during checkout.
Note:Â Loose parts ordered separately will not qualify for free delivery.
Should an delivery method not be made available to you during checkout please contact us for assistance.
WHAT IS A MAIN CENTRE?
The following towns and cities qualify as main centers:
• Cape Town
• Durban
• Bloemfontein
• Johannesburg
Important things to note:
• Delivery periods are only regarded as having commenced once payment reflects in the Best Braais bank account. (note: some bank transfers take 3 – 5 business days to effect).
• If Best Braais regards the transaction to be large and/or unusual, Best Braais may carry out certain fraud checks with the card holder’s bank and the delivery period shall only be regarded as having commenced upon completion of such checks.
• Lead Times are calculated based on business days only. Saturdays, Sundays and public holidays are not taken into account when calculating Lead periods.
•Delivery periods is subject to a estimated lead time of +/-15 (fifteen) working days to completion and a time of +/-3 to 5 days for road freight – (if applicable).
•For Regional & Outlaying Towns that seldom have couriers delivering there, the delivery time may escalate.
•Kindly note; during times of load shedding / rolling blackouts lead time may escalate.
•Delivery will be to curbside only, normal access assumed.
• Where delays occur, every reasonable effort will be made to inform the Purchaser.
NB; It is worth noting that if your project are subject to a deadline, it is recommended that you place your order timeously to avoid disappointment.
Best Braais cc will not be held responsible for the project’s deadline in any way.
