General Information
Welcome to our Privacy Policy page! When you use our services, you trust us with your information. This Privacy Policy is here to help you understand what data we collect, why we collect it, and what we do with it. When you share information with us, we can make our services even better for you. For instance, we can help you connect with people or to make sharing with others quicker and easier. As you use our services, we want you to be clear about how we’re using information and how you can protect your privacy. Your privacy is important; we hope you will take the time to read this information carefully. Remember, you can manage your information and protect your privacy and security. We’ve tried to keep it as simple as possible.
Right to object to data processing
The Company makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data and to prevent it from being altered, corrupted, destroyed, or accessed by unauthorized third parties. However, the Company does not control every risk related to the use of the Internet. It, therefore, warns our Site users of the potential risks involved in the functioning and use of the Internet. The Site may include links to other web sites or other internet sources. As the Company cannot control these web sites and external sources, the Company cannot be held responsible for the provision or display of these web sites and external sources. It may not be held liable for the content, advertising, products, services, or any other material available on or from these web sites or external sources.
Information We Collect
Our website only collects data you provide us directly, such as when you send us an email from our “Contact Us” page or when you make a purchase via our online store. Please note that Best Braais cc do not have any access to your payment data when checking out via the third party secure payment gateway or when you are processing a manual E.F.T. payment.
How we collect information
Information that you provide us:
Typically, the information we collect directly from you are:
• Your name, contact number and e-mail address when you send us an email.
• Payment or billing data, and address when you make a purchase
• We also collect relationship info like the reviews you submit on our
company. You decide how much information you want to share with us, but this may limit your ability to engage in certain activities, such as payment information required to complete a purchase.
Information collected automatically/ casual surfing:
When you use or interact with our Site and Services, we receive and store information generated by your activity. This information may include your browser type, and version; preferred language; geographic location using your IP address or the GPS on your device, OS and computer platform; the full Uniform Resource Locator (URL) clickstream to, through and from our Site, including date and time; products you viewed or searched for; and areas of our Site that you visited. We may also log the length of time of your visit and the number of times you visit and purchase or use the Service. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). In most cases, we generate this information by various tracking technologies. Tracking Technologies may include ‘cookies,’ ‘flash LSOs,’ ‘web beacons’ or ‘web bugs’ and clear GIFs.
Information from other sources:
We may also obtain data from third parties (including Google). We also use services from other companies to help us determine a location based on your IP address to customize certain services based on your location. The data we collect depends on the services and features you use.
What is a cookie?
A cookie is a text file stored on your device (computer, mobile phone, tablet, or other) by a website’s server. Each cookie is unique to your web browser and contains completely anonymous information such as a unique identifier and the website name. Cookies allow a website to remember things like your personal preferences, wishlist, or what’s in your shopping basket.
Why do we use cookies?
Our website utilizes first and third-party cookies. It enables us to a) Improve the User’s experience on our website through various means. This includes determining aggregate usage behavior through web analytics tools like Google Analytics.
Cookie Opt-out
Most web browsers provide the option to block some or all cookie types should you wish to. Users can also opt-out of the Google Display Network using the Ads Preferences Manager. Because many of our website’s features utilize cookies, we recommend that Users do not block them.
How We Use Your Information
We use your personal information to:
• Operate our business and provide, improve and personalize the services we offer
• To send communications, i.e., to respond to your orders, requests, inquiries, comments or concerns
• Notify you about changes or updates to our products and services
• Provide you special offers and other information about related events, products and services and to invite you to participate in services, competitions, and promotions
• Evaluate and improve our products and services and to develop new products and services
• Identify and analyse usage trends and determine the effectiveness of our promotional campaigns
• Provide technical, product and additional support and help keep our services working, safe and secure; and
• To comply with our legal obligations
To enhance privacy, we have built-in technological and procedural safeguards designed to prevent certain data combinations.
Mailing Policy
When you send us an e-mail, we will use your e-mail address to thank you for your comment or reply to your request or question, and we will store your communication and our response in case of future correspondence. Beyond our initial reply, we will never use your e-mail address to send you unsolicited messages or information, unless it is part of a service you have requested. We will also never share it with or sell it to anyone else for such use.
Sharing Your Information
We share your data with your consent or as necessary to complete any transaction or provide any service you have requested or authorized. For example, we share your content with third parties when you tell us to do so. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction. Only the necessary information, that is, your name, delivery address, and contact phone number, will be made known to third parties delivering the product.
AI Chatbot Assistant – Privacy Information
This section applies to the AI chatbot assistant available on our website.
What Information We Collect
When you use our AI chatbot assistant:
– Conversation Content: Your questions and messages to the chatbot are temporarily logged for quality improvement and service optimization purposes.
– Anonymous Session Data: We collect anonymous session information including timestamp and general location (if provided voluntarily) to improve response accuracy.
– Product Preferences: Information about products you inquire about or add to quote requests during your chat session.
How We Use This Information
The information collected through our chatbot is used to:
– Provide accurate product recommendations and answer your questions
– Improve the chatbot’s performance and response quality
– Analyze common customer inquiries to enhance our service
– Generate anonymous usage statistics for business intelligence
Data Retention
– Automatic Deletion: All chat conversations are automatically deleted after 30 days.
– Right to Erasure: You can clear your chat history at any time by clicking the “Clear” button in the chatbot interface.
– No Long-Term Storage: We do not retain personal information from chatbot conversations beyond the 30-day period.
Data Protection
– Anonymous Logging: Personal identifiable information (PII) such as phone numbers, email addresses, ID numbers, and credit card details are automatically redacted before logging.
– No Sharing with Third Parties: Your chatbot conversations are not shared with third parties for marketing purposes.
– Security Measures: We implement industry-standard security measures to protect your data during transmission and storage.
AI-Generated Content Disclaimer
Please note that our chatbot uses artificial intelligence (AI) to generate responses. While we strive for accuracy:
– AI responses may contain errors or inaccuracies
– Product specifications, pricing, and availability should always be verified on our official product pages
– Technical specifications and installation requirements should be confirmed with our team before making purchase decisions
– Material recommendations (e.g., stainless steel grades for coastal vs inland locations) are general guidance only
Your Rights
Under the Protection of Personal Information Act (POPIA), you have the right to:
– Access: Request a copy of your chatbot conversation data (within the 30-day retention period)
– Erasure: Clear your chat history at any time using the “Clear” button
– Correction: Request correction of inaccurate information by contacting our team directly
– Object: Opt out of using the chatbot service and contact our team through alternative channels
Additionally, we share personal data among our controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we’ve hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.
Persons under the age of 18
We do not intend our website for use by persons under 18 years of age. We do not knowingly collect personal information from persons under 18. If you are under 18, please do not provide any information on the website.